Return & refunds policy
For Kai Shun products not originally purchased from this website, please contact the original retailer or reseller you purchased from.
Order Cancellations
You may cancel your online order for the Goods only if we have not already dispatched it. A refund will be made to the same credit card that you made your original purchase with.
Damaged items
If the Goods have been damaged in transit, please contact us within 3 days of receiving your order and we’ll sort it out for you.
Product Warranty
In relation to the Goods, Kai Shun proudly stands behind the quality of its products providing a limited warranty for the lifetime of the original owner, except when stated otherwise.
We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The limited lifetime warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. The Shun Logo is not covered by the limited lifetime warranty.
Warranty applies to Goods purchased from this website and from authorised Shun stockists in New Zealand only.
No other warranties are implied or expressed other than what is specifically stated here. We reserve the right to determine what constitutes normal wear, improper use/maintenance, and modification.
Please contact us directly for product or warranty support. If we can’t resolve your issue directly, we may request the Kai Shun Goods be returned for further assessment and testing. Should as a result the Goods prove to be defective, we'll replace, or refund the Goods for you.
Exchanges
We only replace or refund defective or damaged Goods. Please order carefully as we are unable to exchange or refund items if you change your mind or if you have ordered incorrectly.